Terms & Conditions

The use of this site is governed by the policies, terms and conditions below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions.

ELMS+KING reserves the right to make changes to this site and these terms and conditions at any time. By ordering on elmsandking.com you grant us the right to add your contact details to our database. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or contacting us at info@elmsandking.com or +612 9690 2880 and we will remove you from marketing communications.

 

LIABILITY
ELMS+KING is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

DELIVERY
The delivery times provided by ELMS+KING are estimates only. We can not be held accountable for late deliveries or loss or damage relating to late deliveries. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. Arlington Milne cannot be held responsible for incorrectly entered delivery addresses.

PRICING
Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars.

LINKS
This site may contain links to other sites on the Internet that are owned and operated by third parties. ELMS+KING is not responsible for the operation of or content on or through any site.

 

ONLINE GIFT VOUCHERS

ELMS+KING Online Gift Vouchers can only be redeemed on www.elmsandking.com and are valid for 36 months from date of purchase. Gift Cards not used within 36 months are forfeited and become void.

The system will automatically send an electronic voucher with redemption instructions to the recipient at the date and time specified.

When a customer purchases a gift voucher they will be asked:

  1. Who the voucher is from (the senders details)
  2. The recipients email
  3. The recipients name
  4. A message for the recipient
  5. Date and time the voucher must be delivered

*  If you do not want your voucher sent electronically, make sure your own email address is supplied under recipients email. This way, you can hand deliver the voucher yourself. 

To redeem your gift voucher, enter your gift voucher number in Step 3 of the checkout.

If the full voucher amount is not used in the initial purchase the remaining balance will be applied to the customers account. 

To check the balance of your gift voucher, please email info@elmsandking.com.

 

SALE RETURNS

Please consider sale purchases carefully, as we do not offer returns, exchanges, refunds or store credit on these items.  Sale items will only be accepted if the merchandise is faulty. Items purchased using a discount code can be returned for exchange or store credit only.

Any item purchased online for refund or exchange must be unused, undamaged & have the original tags still attached. All returns & exchanges must be made within 7 days of order date and be returned to Elms + King within 14 days of order date.

We reserve the right to refuse a refund or exchange request if it does not apply with this policy.

Once the item has been received & checked, a refund will be credited against your original method of purchase, excluding delivery charges. For your protection, we recommend returning the goods via a traceable method, so you can trace the package back to us.

Please ensure your name, address, phone number and instructions are noted inside the package, so we are able to contact you. If you have any further questions, please call us on +6128338 0242 or info@elmsandking.com