Shipping & Returns
HOW MUCH WILL POSTAGE AND PACKAGING COST?
Free shipping within Australia for all orders over $150.00.
For all Australian orders below $150.00, a $12.00 shipping cost will apply.
Express post is available for Australian orders for a cost of $15.00.
New Zealand shipping will incur a flat rate of $30.00.
International shipping will incur a flat rate of $45.00.
Please note that all orders are processed on working days, Monday – Friday.
INTERNATIONAL ORDERS DUTIES AND TAXES
Please note that customs policies vary from country to country. You may be subject to relevant overseas custom duties and/or tax charges. These are payable by the recipient. Please check with your local customs office for further information.
IF THERE IS A PROBLEM WITH MY ORDER WHO DO I CONTACT?
If there is a problem with your order, please email us at email@example.com or phone on +612 8338 0242.
WHAT IS THE CUT OFF TIME FOR ORDERS?
We will endevour to process all orders placed before 11am AEST on the same day. All orders placed after 11am will be dispatched the following day.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
For eastern seaboard deliveries, it should be 2-4 working days, for other states 3-10 working days from when you order is confirmed.
For delivery within Australia, we use Australia Post traceable post bags. If you require Express Shipping, please contact us on +612 8338 0242 prior to placing your order.
AUSTRALIA POST IS UPDATING THEIR SIGNATURE ON DELIVERY SERVICE
From 2 April 2017, they’ll be making some changes to their Signature on Delivery service aimed at improving the customer delivery experience.
One of the current eParcel options that requires a signature on delivery (unless the receiver chooses otherwise), will now default to Signature on Delivery with Authority to Leave.
WHAT THIS MEANS FOR OUR CUSTOMERS
We’ll still have our customers sign for a parcel whenever they’re home. If you're not home and Australia Post determines there is a safe place for the parcel to be left on the premises, they’ll leave it there and take a photo of the parcel as proof that it was delivered safely, which they’ll provide you with access to. If there’s no safe place, they’ll leave a card as they normally would – and take the parcel to a nearby Post Office for you to pick up and sign for.
RETURNS & EXCHANGES
If you are wishing to return a product/s for exchange or refund, you must first contact us on +612 8338 0242 or firstname.lastname@example.org. Please allow 1-2 working days for us to respond.
Please consider sale purchases carefully, as we do not offer returns, exchanges, refunds or store credit on these items. Sale items will only be accepted if the merchanise is faulty.
Any item purchased online for refund or exchange must be unused, undamaged & have the original tags still attached. All returns & exchanges must be made within 7 days of order date and be returned to Elms + King within 14 days of order date.
We reserve the right to refuse a refund or exchange request if it does not apply with this policy.
Once the item has been received & checked, a refund will be credited against your original method of purchase, excluding delivery charges. For your protection, we recommend returning the goods via a traceable method, so you can trace the package back to us.
Please ensure your name, address, phone number and instructions are noted inside the package, so we are able to contact you. If you have any further questions, please call us on +612 8338 0242 or email@example.com